Refund & Returns Policy
Last Updated: January 2025
Data Jeweller is a dynamic artificial jewellery brand based in Multan, Pakistan, dedicated to celebrating elegance, tradition, and modern style. We specialize exclusively in high-quality artificial jewellery designed for women who appreciate beauty, sophistication, and affordability. Customer satisfaction is our priority. This Refund & Returns Policy explains how returns, replacements, and refunds are handled for our customers.
1. Eligibility for Returns
You may request a return or replacement if:
The product received is damaged, defective, or incorrect
Items were damaged during transit (e.g., Bridal Jewellery Sets, Party Wear Jewellery, Necklace Sets, Earrings Collection, Bangles & Bracelets, Rings Collection etc.)
Packaging was tampered with or severely damaged upon delivery
You received an incorrect item, size, specification, or quantity
To be eligible:
The request must be made within 7 days of delivery
The product must be unused, uninstalled, and in original condition
Original packaging, manuals, and accessories must be intact (where applicable)
Proof of purchase (invoice or order reference) must be provided
2. Items Not Eligible for Return
The following items are non-returnable, unless damaged or defective:
Customized, made-to-order items
Products manufactured according to client-approved drawings or specifications
Products purchased under clearance, discounted, or promotional sales
Bulk or project-based supplies once delivered and accepted
3. Return Process
To initiate a return or claim:
Contact us at Email: info@datajeweller.pk or Call at
Please provide:
Order or invoice number
Clear photos or videos of the damaged or incorrect product
Description of the issue
Our team will review and verify the claim within 48 working hours and inform you whether the item qualifies for a return, replacement, or refund.
4. Replacements
If your claim is approved:
A replacement item will be dispatched at no additional cost
Delivery timelines depend on stock availability and location
If the original product is unavailable, we will offer:
A suitable alternative product, or
A refund, based on mutual agreement
5. Refunds
Refunds may be issued if:
The product cannot be replaced
An incorrect item was delivered
The product arrived damaged beyond repair or safe use
The order was cancelled before dispatch
Refund Method:
Bank transfer or original payment method
Processing Time:
Refunds are processed within 7–14 business days after approval
Note:
Delivery, transportation, and installation charges are non-refundable, unless the return is due to an error or defect attributable to Data Jeweller
6. Order Cancellations
Orders may be cancelled:
Within 24 hours of order confirmation, or
Before production or dispatch begins
Once manufacturing, customization, or dispatch has started, cancellation is not possible, and the return policy will apply instead.
7. Project-Based & Institutional Orders
For schools, institutions, and large-scale projects:
Any issues must be reported within 72 hours of delivery
Inspection reports, delivery notes, and visual evidence may be required
Returns or refunds are subject to contract terms, approved drawings, and project agreements
Bonum Kids is not responsible for delays caused by site readiness, third-party contractors, or force majeure conditions.
8. Exchange Policy
Exchanges are permitted only in cases of:
Incorrect product supplied
Specification mismatch against confirmed order
Manufacturing defects
All exchange requests must meet the eligibility conditions stated above.
9. Contact Us
For returns, claims, or policy-related inquiries, please contact:
Data Jeweller
Website: www.datajeweller.pk
Email: info@datajeweller.pk
Phone:
